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Yes, each watch comes with a 12-month warranty against any mechanical failure, in addition to any manufacturer’s warranty that remains valid.
All of our watches go through a rigorous testing and are fully serviced if required.
We use a number of different watchmakers, all based in London. They are extremely experienced, having all worked for major watch manufacturers in the past, and each are specialists in different areas ie. polishing, complete restoration or part replacement.
Our preferred methods of payments are by bank transfer, or by debit or credit card using Chip and PIN. You can also pay online by debit or credit card, but this may incur an additional fee.
Yes, we will need to see photo identification with matching billing address when taking debit or credit card payments.
We only accept Pounds Sterling (GBP)
Yes, but this will incur an additional charge.
Yes, we aim to deliver within 1-3 working days after payment has been received.
Yes, we use fully insured shipping either by Royal Mail if sent domestically, or via FedEx if shipping to Europe.
At present, we only sell to and deliver within the United Kingdom and European Union.
Yes, VAT is already included in the final price.
No, as all of our watches are pre-owned.
We take a 10% deposit to hold a watch for up to 14 days. If the watch has been viewed in person the deposit is non-refundable, but can be used as store credit at a future date. If the watch is reserved online or over the phone, the deposit is fully refundable for up to 7 days if you choose to cancel the payment.
If a watch has been purchased remotely, be it online or over the phone, we offer a 14-day returns policy in exchange of a full refund provided the watch is still in the same condition as when sold. If the watch has been viewed in person, there is no refund offer. In these cases we would often offer a buy back at a reduced percentage.
Not at present, but we intend to introduce more finance options soon.
Yes, provided your existing watch is a suitable model from a luxury brand and is in working (or at least repairable) condition.
Yes, depending on your requirements. If we don’t have your desired watch in stock we can often source specific models at competitive prices.
We only sell 100% authentic products. All of our watches are checked, tested and examined by accredited watchmakers.
Yes, all of the watches we advertise are available for immediate purchase.
We operate on an appointment only basis, Mondays to Fridays between 10:00 and 17:30. We also often accommodate weekend appointments when possible. Please contact us at least 24 hours in advance to book an appointment.
For UK orders, items will arrive within 1-2 working days. Please allow 3-5 working days for orders within the EU and 5-8 working days for worldwide orders.
We offer a 14-day refund policy as long as the items show no signs of use and are returned as they were sold with all packaging intact.
Yes, all accessories are covered by a 12 month warranty against manufacturing faults.
The guarantee will not cover damage resulting from accidents, misuse or wear and tear.
We send all items with a signature requirement upon delivery. If your item doesn’t arrive and we have proof of non-delivery, we will either refund the item or send a replacement.
We can deliver direct from the manufacturer if needed (delivery times vary). Certain items may need up to 5 working days to be delivered.
We accept all major credit and debit cards via the website, including American Express. Alternatively, we can send you an invoice (upon email request) that can be paid by bank transfer.
All products will come with an operations manual or website link with instructions of how to fit or operate the item.
We have an office base in London (appointment required) where you can purchase by credit and debit card, or simply collect and fit your item at no extra charge.
Yes, all accessories are inclusive of VAT.
We will ship anywhere in mainland Europe and the cost is dependant on the destination (shipping costs will be shown at point of purchase). UK shipping is free.
Fast and secure, bank transfer is our preferred method of payment, at times prompting a discount to the listed price.
We accept most major debit and credit cards at our office/showroom via Chip and PIN. Depending on the watch, we can also take online card payment upon request, but this may incur a small additional fee.
We can accept cash for watches up to the value of £3,000, but we do not offer cash discounts.
We accept 0% APR Interest Free finance on selected watches. Email or call for further details.
For further purchase information or to commit to buy, contact us by phone, email or the enquiry form and we will respond as soon as possible
Own your dream watch and pay in interest-free monthly instalments
Contact us by phone or email for further information
To apply for a finance purchase now, contact us by phone or the enquiry form (click above) and we will respond with how to proceed as soon as possible.
All applications are subject to status and credit check. Offers are available on 6, 9, 10 or 12 month options, with a minimum 10% deposit and maximum of 50%. To apply, you must be 18 years or older, in regular employment and have a UK address and bank account. Other conditions may apply and we reserve the right to withdraw finance on certain products at any time. Our finance packages are provided by V12 Retail Finance.
