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Privacy Policy

We at Tempo & Time value and respect your privacy, and as such we would like to explain how we collect, store, use and protect your personal information in the following ‘privacy notice’. We strive to be fully transparent regarding your data, so please read the following carefully and feel free to contact us if you have any further queries.

Privacy Notice

What is it for?

This privacy notice applies to the website operated by Tempo & Time Ltd and its affiliates. Any reference to ‘you’ or ‘your’ means you, the user.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners.

This policy indicates the type of processes that may result in data being collected about you. Your use of our website and our services gives us the right to collect that information.

For the purpose of the Data Protection Act 1998 (the Act) and the GDPR (General Data Protection Regulations), the data controller is Tempo & Time Limited of 1 Fore St, London, EC2Y 9DT.

Our Website

Our website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their experience. This website complies to all UK national laws and requirements for user privacy. Furthermore, with the introduction of the European Union’s new GDPR laws, we have built compliant privacy settings into our website and have them switched on by default, we will also regularly conduct privacy impact assessments.

The Website and digital communications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Tempo & Time Ltd does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

How does Tempo & Time collect personal information?

We may collect your personal information through some of the following ways:

– When you register with or use

– When you contact Tempo & Time in person or by email, telephone or social media

– When you enter any prize draws, competitions, surveys run by Tempo & Time

– When completing any transactional forms, making secure payments or when purchasing goods in store

– When you sign up to receive our newsletters and various marketing communications

By submitting your email address on our contact form or on one of our email sign-up forms, you are consenting to receive the particular piece of information you requested, typically allowing us to send you appropriate and useful communications. This includes, but is not limited to, email updates about our company and promotions, our latest blog posts and news, and information about other brands of products we may stock for retail.

At any time, you can update your preferences by clicking the link in any emails you receive from us. You can also withdraw your consent by using that same link. If you don’t have an email from us to hand and want to update your preferences, contact us at and we will take the required action on your behalf.

Users contacting Tempo & Time and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 and the EU’s General Data Protection Regulation (GDPR). Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.

What data do we collect?

We require personal data to provide you with products and services you purchase, subscribe to, or enquire about. For example, we request your data when you buy any of our products, contact us with enquiries, request to receive marketing communications, create an account, or take part in any competitions or promotions. Once completing a successful purchase, your personal information helps us populate your account with a unique profile and order history.

When you create a Tempo & Time account, the personal information we collect may include your:


Delivery Address

Billing Address

Email Address

Telephone Number

Mobile Number

Date of Birth

Unique user ID

Account Password

How does Tempo & Time use your personal information?


On the basis that it is necessary for our legitimate interests, Tempo & Time use any information submitted to provide you with further information about the services we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates, but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with the EU’s General Data Protection Regulation (GDPR) and the UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the EU’s General Data Protection Regulation (GDPR).

You may request a copy of personal information held about you by our website’s email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy or email

Any email marketing campaigns we send to you may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with the EU’s General Data Protection Regulation (GDPR) and UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

If you want to know what information we have collected about you, please email us at

Sharing Your Data

We strive to respect and protect your data at all times, however there will be instances whereby we will be required to share your data with different service providers (acting as ‘data processors’) who provide IT, delivery, and/or system administration services to enable us to operate our business and the services we provide to our users. Your personal data is transferred to (and stored by) these data processors, who generally fall under the following categories:

– Shipment or delivery couriers

– Website analytics service providers

– Website and data hosting service providers

– Document storage service providers

– Email, contacts and calendar service providers

– CRM service providers

– Accounting software service providers

We may also share your personal data with certain third parties under the following circumstances:

– We may share personal information with law enforcement or other authorities (such as tax authorities) if required by applicable law, or for fraud or credit check purposes.

– We may share personal information with third parties to whom we may choose to sell, transfer, or merge parts of our organisation or our assets. Alternatively, we may seek to acquire other organisations or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

– We may share personal information with professional advisors such as lawyers, accountants or auditors in order to provide legal, accounting or auditing services.

We will not sell or rent your information to third parties and we will never share your information with third parties for marketing purposes.

How do we protect your data?

Tempo & Time ensures that all information collected will be safely and securely stored.

We protect your personal information by:

Restricting access to personal information

Maintaining technology products to prevent unauthorized computer access

Securely destroying your personal information when it’s no longer needed for our record retention purposes

Tempo & Time uses 128 – bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

Your personal data rights

The personal data we hold about you is your data, so you have certain rights over the data under the GDPR.

You have the right to request a copy of all personal data we hold relating to you. You also have the right to require us to correct any mistakes in the personal data we hold relating to you.

Where we are processing your data based on your consent you can withdraw that consent and we must immediately stop processing your data. Please note that up to that point, we’re acting lawfully with your consent, withdrawal of consent cannot be backdated.

Where we process your data based on a legitimate interest, you still have the right to object to our processing of that data if you feel it impacts on your fundamental rights and freedoms. From that point, we must stop processing your data until we have determined whether your rights override our interests.

You also have the right to object where we are processing your personal data for direct marketing purposes. The easiest way to do this is to use the unsubscribe links at the bottom of all marketing emails.

In certain situations, you have the right to require us to erase personal data where there is no good reason for us continuing to process it. However, note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

You have the right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) where you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Finally, you have the right to request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format. Note that this right only applies to automated processing of information about you, which we carry out based on your consent or where it is necessary to perform a contract with you.

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

Collection of Computer Data

When you visit, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

Your computer’s IP address

Browser type

Browsing cookies (read more below)

Webpage you were visiting before you came to our site

The pages within our website you visit

The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site. We do this on the basis that it is necessary for our legitimate interests in tracking website users so that we can improve our service and keep our website relevant and useful. This data will not be used in association with any other personal information.

Use of Cookies

Our website uses cookies to better the users experience while visiting the website. Where applicable our website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows our website, through its server to provide its users with a tailored experience. Users are advised that if they wish to deny the use and saving of cookies from our website on to their computer’s hard drive they should take necessary steps within their web browsers security settings to block all cookies from our site and its external serving vendors.

Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [].

Other cookies may be stored to your computer’s hard drive by external vendors when our website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

External Links

Although only looks to include reliable, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website. (External links are clickable text / banner / image links to other websites.)

Tempo & Time cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and Tempo & Time cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms Tempo & Time participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

We may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Changes to the Policy

We reserve the right, at our sole discretion, to modify, add or remove sections of this privacy policy at any time and any changes will be notified to you using the email address you have given us or by an announcement on the webpage available at the Privacy Policy link on our site.  Your continued use of the site, following the posting of changes to this privacy policy, will mean you accept these changes. 

Privacy Queries

If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please contact us at